Founded in 1999, Arantech is the premier provider of Customer Experience Management (CEM) systems to communications service providers worldwide.

Arantech's CEM solution radically transforms not only the way that operators service their customers but also the way their internal organisations respond to customer needs. This has made Arantech CEM both a catalyst for cultural change and a transformational force for its customers in terms of revenue and operational practice issues, as well as network issues.

Arantech has defined CEM as the ability to proactively monitor and manage, in real time, the lifecycle experience of every customer that comes into contact with the business or infrastructure of a communications provider. Arantech CEM manages the experience of an entire brand offering, monitoring customers at every point where they touch the business. Arantech's CEM solutions deliver actionable business and technical options, providing a 360-degree view of all customers, 24/7/365, in real time, over any network or device.

touchpoint™ provides a simple proactive approach to first-line customer management, supporting any network, service or device type, through its touchpoint™ 360-degree desktop portal. It also enables tight integration, via APIs, to other BSS and OSS systems like customer care, service management and performance management, providing these systems with a high level of customer-centric capability.

Headquartered in Dublin, Ireland, Arantech supplies its product suite and a range of CEM consultancy services to help customers derive maximum benefit from their existing network, customer and service management systems. Arantech customers include mobile operators from four of the six largest mobile operator groups in the world, serving in excess of 300 million mobile subscribers.

Arantech is the leading pioneer and customer experience management specialist within the wireless industry. The company is actively broadening its reach into other channels of digital service delivery, such as fixed-line broadband and mobile convergence.