Customer Experience: See your service as the customer do

As many telcos will privately admit, a full array of green lights in their network
operations centre does not always mean full customer satisfaction. VanillaPlus’s
editor, Jeremy Cowan has found that some software vendors are tackling this by
digging deep into the operators’ network data to identify customer experience
management (CEM) problems and solutions.

Vanilla Plus Magazine, October 2007

Customers, pesky customers

The telecoms industry still has something of an ambivalent attitude to its customers, writes Alun Lewis.

Stream Magazine, September/October 2007

King Customer

Customer Experience Management (CEM) is a crucial process for mobile network operators and communication service providers in general. It places the customer at the centre of a converging communications environment, finally recognising that it is the end-users' response to their experience of the network and its services that will ultimately drive the success or failure of any network brand. James Doyle discusses the emergence of CEM as a crucial application, and why it is now an essential complementary part of CRM/BSS/OSS processes.

European Communications, Autumn 2007

CRM meets CEM

In the mobile communications industry's continuing attempts to refine assessment of end user needs and respond to them, the number of vendor offerings to help operators to understand the customer just goes on growing. However, is the profusion of terms in the CRM space getting us any nearer to successfully serving the end user?

Take for instance 'customer experience'. Is this just a buzzphrase? Not according to Brendan McDonagh, the CEO of Arantech. Then again, providing customer experience management (CEM) systems to communications service providers is a central part of his company's offering. But what does it mean? And what difference is there between CEM and, say, QoS?

GSM 3G Vision July 11th 2007

Frost & Sullivan Lauds Arantech for its Innovative Product in the Global Customer Service Assurance Market

Frost & Sullivan honours Ireland-based Arantech with the 2007 Global Stratecast Customer Service Assurance Innovative Product Award. This Award is presented in recognition of the company’s innovative customer experience management (CEM) solution which helps to measure and manage service provider’s customers experience in real-time, thus offering added value to mobile operators.

ip Communications June 4th 2007

Digital 50 June 4th 2007

Silicon Republic June 7th 2007

TeleManagement Forum Honours Arantech with Best New OSS/BSS Product Award 2007

The first TeleManagement Forum Excellence Awards, saw the category of ‘Best New OSS / BSS Product’ won by Arantech, for its groundbreaking touchpoint™ Customer Experience Management (CEM) solution, which has had a major impact within the communications industry since its recent launch into the market.

TMCNet.com, May 25th 2007

IrishDev.com May 28th 2007

European Communications June 21st 2007

Alltel to use Arantech's Touchpoint software
Alltel Wireless has announced that it will be using Touchpoint, a piece of customer experience management (CEM) software manufactured by Arantech, a company that specializes in CEM products for telecommunications companies.
News.com, March 26th 2007
CNET, March 26th 2007
ZDNet, March 26th 2007
Light Reading, March 27th 2007
New Telephony, March 27th 2007
Xchange Magazine Online, March 27th 2007
Phone+ Magazine, March 27th 2007
Silicon Republic, 4th April 2007

Arantech Chosen As A TeleManagement World Excellence Awards Finalist
Findnews.org, 14th March 2007
ITReseller.com, 15th March 2007
TMCNet.com, 14th March 2007

Arantech wins Irish Software Association's Partnership of the Year Award
TMCNet.com, 14th November 2006
Electricnews.net, 13th November 2006
Hoover's, 14th November 2006

Arantech wins US deal
Total Telecom September 12th, 2006
"Arantech, pioneer in telecoms Customer Experience Management (CEM), today announced it had won its first deal for its touchpoint(TM) platform in the US with a large CDMA wireless operator"

Arantech's touchpoint(TM) Continues To Transform Telecoms Experience
IT Backbones September 11th, 2006
"Reveals true experience for individuals and identifies hidden problems and revenue opportunities...".

Mobilkom Austria looks to Arantech to help drive revenue gains
European Communications September 30th, 2005
"Arantech, leading provider of Customer Experience Management (CEM) software, has announced that it has signed an agreement with mobilkom austria, the #1 market leading operator in Austria for wireless services including voice and GPRS..."

Vodafone Spain enhances the customer experience
Mobile Europe, September 7th 2005
"Arantech, a provider of customer experience management(CEM) software announced today that it has signed an agreement with Vodafone Spain. As part of the agreement..."

Vodafone selects Arantech
Unstrung, September 7th 2005
"Arantech, the World's leading provider of Customer Experience Management (CEM) software announced today that it has signed an agreement with Vodafone Spain, the leading provider of advanced wireless services in Spain...."

Managing the Customer Experience
Wireless Week, July 1st 2005
"In the wireless industry, you might build it and customers might come, but the bigger question is whether they will return. In this era of number portability, carriers have to sign up subscribers to their networks and they also have to keep them satisfied..."

Irish companies make news
Wireless Week, May 26th 2005
"A pair of Irish companies, part of a broad Irish trade mission to the United States, have announced expansions into North America with an eye at the wireless market place..."

Irish firm, Arantech, sets up shop in Boston - brilliant!
Mass High Tech, May 31st 2005
"Arantech Technologies Ltd. of Dublin, Ireland is bringing its customer experience management (CEM) software platform to Boston, and has landed a $10 million war chest to fund the expansion..."

New deals continue to flow from trade deal
RTE Business News, May 25th 2005
"Irish technology company Arantech has secured $10m to fund its plans for global expansion. The round of funding was announced in the US as part of the Enterprise Ireland organised Trade Mission to the US and Canada. The mission is being headed by President Mary McAleese..."

Ireland's Arantech raises 10 million Euro in second round
European Tech Wire, May 18th 2005
"Arantech, an Ireland-based technology firm, announced that it has secured 10 million Euro of second-round private equity financing. Trident Capital, Ericsson, Cross Atlantic Capital Partners, Oyster Investment Funds and Enterprise Ireland led the round..."

Arantech raises $10 million
Light Reading, May 17th 2005
"Arantech™ (www.arantech.com), the world's leading provider of end-to-end mobile customer experience management (CEM) software for operators, today announced a new growth strategy to expand its global presence, having recently secured $10 million in a second round of private equity funding..."

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