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Alltel Wireless Deploys Arantech Customer Experience Management Service

CTIA WIRELESS, 2007 - ORLANDO FL – March 27th, 2007 – Arantech, the world leader in Customer Experience Management (CEM) software for mobile operatros, today announced that Alltel Wireless, America's largest network, has deployed the first Customer Experience Management solution within a U.S wireless network.

By implementing Arantech touchpoint™ Customer Experience Management software, Alltel becomes the first U.S. mobile operator to benefit from enhanced and more rapid insight into the service quality of each individual subscriber, enabling the company to quickly identify, resolve, prevent and analyze issues.

"Alltel has an absolute priority of providing excellent customer service," said Mike Stafford, vice president of process development at Alltel. "Arantech's system helps us build on that commitment by helping us characterize and improve our customers' mobile experience."

"We are pleased to see and industry leader such as Alltel embrace our Customer Experience Management solution," said Brendan McDonagh, CEO of Arantech. "We applaud operators like Alltel who realize that success in the marketplace depends on managing their customers experiences by quickly remedying, and ideally preventing, any problems before they incur."

Arantech touchpoint™ is trhe only solution available on the market that measures individual customer transactions in real-time for all customers and builds a portrait for each customer. Touchpoint can measure how an individual customer or corporation experiences a mobile operator's wireless services in any location, from any network, protocol or device. The solution can proactively identify customer experience gaps in service usage, provisioning and billing. By helping to close these gaps, touchpoint can significantly increase revenue and improve service quality. Touchpoint™ is deployed in 15 mobile networks in Europe and Asia.

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