In addition to our pioneering touchpoint™ product, Arantech offer a range of services to our customers. These are broken down into Product Services, CEM Consultancy Services and Professional Services.

We make these services available to our customers so that they can derive the maximum benefit from a Touchpoint deployment. Then they can truly monitor the entire lifecycle of each individual customer, leading to reduced customer churn.

Since there are so many points of interaction in the customer experience lifecycle, and since touchpoint™ needs to acquire data from all of these interactions, it is important that Arantech Product Services assist with the initial deployment of the system. Once the system has been deployed for a number of use cases, Arantech's CEM Consultancy unit helps customers derive maximum benefit from these use cases and recommends other use cases that may discover additional hidden revenues.

SInce all communications networks are unique, in some cases a unique problem may require bespoke development work to resolve. In this case, our Professional Services team is called upon to deliver a solution based on their knowledge of the touchpoint™ product, the customers network and the specific customer requirements.